Nurture by ZenQuip
Refund policy
Last updated 28 September 2026
If something goes wrong with a payment or a report, tell us and we will put it right.
01Full refund
We refund in full within 7 days of payment if the report was not downloaded or delivered to you, or if you were charged more than once for the same report.
02Duplicate charges
If a duplicate charge appears, contact us and we will refund it. We also investigate every duplicate as a fault on our side.
03After the report has been delivered
Because the report is a digital product prepared specifically for your child, we do not routinely refund after it has been delivered. If something went wrong with your report, tell us. We will reissue it, or refund at our discretion.
04Nurture Plus
You can cancel Nurture Plus at any time in Settings. Cancelling stops the next charge; the current quarter is not refunded, and you keep its unlocks until it ends.
05How to ask
Email support@zenquip.com with your report reference. Refunds go back to the original payment method, usually within 5 to 7 working days, and the report is locked again once the refund is issued.
ZenQuip is a mental health support platform. It does not provide medical diagnoses and is not a substitute for evaluation or treatment by a qualified professional. If you are in crisis, call Tele-MANAS 14416 (or 1-800-891-4416) or KIRAN 1800-599-0019 or Vandrevala Foundation +91 9999 666 555 (India), or contact your local emergency services immediately.